- General Information
- Manufacturer
- Barracuda Networks, Inc
- Manufacturer Website Address
- http://www.barracudanetworks.com
- Brand Name
- Barracuda
- Service Name
- Premium Support
- Product Type
- Service
Barracuda Premium Support ensures that an organization's network is running at its peak performance by providing the highest level of 24x7 technical support for mission-critical environments.
Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.
Premium Support is designed for enterprises who cannot afford extended periods of down for their mission critical environments.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7
- Service Details
- Energize Updates Required
- Priority Escalation for Critical Issues
- Older Unit Data Migration
- Hard disk (RAID) replacement
- Priority Level Agreement (PLAs)
- Dedicated Account Manager
- Dedicated Support Engineers
- Proactive Monitoring
- Dedicated Low Priority Email
- Complete Diagnosis
- Priority Beta Access
- Weekly Issues Update
- Configuration Review
- Fast-Track Enhancements
- Threat and Policy Definitions
- Access to Beta Programs
- Provided Support
- Phone Support
- Email Support
- Parts Replacement
- Escalation Support
- Diagnosis
- Configuration
- Firmware Maintenance
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Email Support
- Service Duration
- 1 Year
- Product Supported
- Barracuda 660 Firewall
