Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
- General Information
- Manufacturer
- Dell Technologies
- Manufacturer Website Address
- http://www.dell.com.au
- Brand Name
- Dell
- Service Name
- Basic Onsite - Upgrade
- Product Type
- Warranty
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Labour
- Provided Support
- Phone Support
- Remote Diagnosis
- Repair
- Replacement
- Service Response Time
- Next Business Day - Repair
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- Dell Latitude 5320, 5330, 5340, 5350, 5410, 5420, 5421, 5430, 5440, 5440 THIN CLIENT, 5450, 5450 THIN CLIENT, 5520, 5530, 5540, 5550
- Upgrade from
- 1 Year Basic Onsite
- Pricing Type
- Must be purchased within 30 days of the product purchase