VMware® Basic Support and Subscription Service is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
- General Information
- Manufacturer
- VMware, Inc.
- Manufacturer Website Address
- http://www.vmware.com
- Brand Name
- VMware
- Service Name
- Basic Support & Subscription Service
- Product Type
- Service
- Service Information
- Service Main Type
- Technical
- Service Description
- 12x5x4 Business Hour
- Provided Support
- Phone Support
- Emergency Telephone Support
- Email Support
- New Releases Update
- Web Knowledge Base Access
- Web Support
- Remote Monitoring
- Online Knowledge Base/Documentations/Forums
- Service Response Time
- 4 Business Hour - Emergency phone consulting
- Service Duration
- 3 Year / 12 Incident
- Product Supported
- Software Title: VMware vSphere Standard Acceleration Kit
- Installation Type: Locally installed
- Version: 7
- License Quantity: 1 processor
- Licence Pricing: Academic